Return & exchange window
You can request a return or exchange within 7 days of delivery.
Your options
Full refund: You receive 100% of the item price. We make no deductions.
Exchange: You can exchange the item for another product. If the new product costs more, you pay the difference.
Return conditions
The item must be unused, unwashed, and in the same condition as when you received it.
The original packaging, tags, and labels must be intact.
You must provide your order number.
Items damaged after delivery because of misuse cannot be returned.
How to request a return
Send us a WhatsApp message at +92 3267228482 with your order number and reason for the return.
Our team will confirm eligibility and share the return address and steps.
Share a photo of the courier slip on WhatsApp.
Defective, damaged, or wrong items
Contact us within 48 hours of delivery.
Share clear photos or an unboxing video of the parcel and the item.
Hania Textile will pay the return courier charges and will provide a replacement or a full refund, as you choose.
Change of mind returns
The customer pays the return courier charges.
Refunds
We process refunds within 7 working days after we receive and check the item.
Refunds go to your original payment method, or to a bank account, JazzCash, or EasyPaisa account you provide.
Contact us
WhatsApp: +92 3267228482
Email: help@haniatextile.com
Shop #343, Layalpur Warehouse Market, Faisalabad, Punjab, Pakistan
