Orders placed before 12:00 PM are dispatched the same working day.
Orders placed after 12:00 PM, on Fridays, or on public holidays are dispatched on the next working day.

Delivery time

Standard delivery within Pakistan takes 3 to 5 working days.
During sales and peak seasons such as Eid, delivery can take up to 10 working days.
We do not deliver on Sundays.

Shipping charges

A flat shipping charge of Rs. 200 applies to every order.
The shipping charge is shown at checkout before you pay.

Payment

Cash on Delivery (COD) is available.
You can also pay through the other payment methods shown at checkout.

Delivery attempts

The courier attempts delivery 2 times. If the parcel is still not delivered, it is returned to us, and we will contact you to arrange a new delivery or a refund under our Return and Exchange Policy.

Tracking

After dispatch, we send your tracking number by WhatsApp or email.
You can also check your order status on our Track Your Order page.

Damaged, lost, or wrong parcels

Contact us within 48 hours of delivery on WhatsApp at +92 3267228482.
Share clear photos or an unboxing video of the parcel.
We resolve the issue under our Return and Exchange Policy and cover the courier charges.

Cancellation

You can cancel your order before it is dispatched.
Orders that have already been dispatched cannot be cancelled. You can return them under our Return and Exchange Policy.

Delays
Courier delays caused by weather, public holidays, or other events outside our control can extend delivery time. We will keep you updated.

Contact us
WhatsApp: +92 3267228482
Email: help@haniatextile.com